Questions or more information?
Is anything unclear or would you like to know which villa is best for you? Feel free to contact us and get advice. Start a Live Chat, call (+34) 607 450 004 or email to [email protected]
The first deposit is about 35% of the rent. At least 8 weeks before arrival you pay the second deposit (approx. 35%) and the rest you pay on arrival. Exact amounts are on your booking confirmation, and you pay by bank. Read all information about payments on our page about booking and payment.
You pay for your booking via bank transfer. After the booking has been approved you will receive a booking confirmation from us with an overview of the costs and payment details. You never pay everything in advance, and always a part on arrival. Read detailed information about down payments on our booking and payment page.
The down payment is via bank transfer. Payment on arrival can be in cash or via pin. (debit card)
No, we do not work with online payments. You pay with us via bank transfer.
On your booking confirmation you will find our bank details. You will receive these from us by email after the booking has been approved and confirmed.
Yes, this is possible. Please contact us for this.
Is the first and/or second installment not convenient for you? We are flexible and can agree on an additional payment period with you. Please contact us for this.
No, unfortunately this is not possible. You always pay a part by bank. However, the final payment can be made on arrival.
As soon as we receive your payment, we will send you an email confirming receipt. Your payment has then been properly received.
On arrival you pay the final amount, this can be in cash or by debit card. (pin)
The deposit varies from villa to villa, but as a rule it is 500.00 euros (sometimes 750.00 euros). Your booking confirmation will state the deposit.
Upon arrival you pay the deposit. You can pay this only by credit card (debit or credit), not in cash.
If you have seen a beautiful villa you can easily book it online on our website, the availability in our calendars are always 100% up to date! Read all the information about booking here.
Select a date and desired length of stay (1, 2, 3 or 4 weeks) in our 'search by availability' calendar. Available villas will be displayed immediately. On the detail page of the villa there is an overview calendar which also shows the availability, as well as which fixed changeover day applies to that villa. (Saturday or Sunday)
Our calendars are always 100% up-to-date!
That depends on the period, but usually this is possible. We then block the villa for a while so you have the assurance that the desired period is not rented to someone else. This way you have time to calmly consult. Send us an email at [email protected] and let us know which villa and period it concerns.
Yes, but this depends on the season. In the summer our villas are always rented per week, in the early and late season we can be flexible and a period of 10-12 days is sometimes possible. Please contact us for this([email protected]) and together we will discuss the possibilities.
Yes you can. At each villa it says with how many people you can stay in that villa. You can inform us of the exact number of persons up to 2 weeks before arrival. There are no additional costs.
Yes, energy costs are included. (excluding electric car charging) There are no hidden or additional costs. The rental price shown on the website is always an all-in price.
There are no additional costs, the price shown on our website is an all-in price. (including rental, linen, cleaning and booking fee)
Immediately after you book you will receive an e-mail from us confirming receipt of the booking. The booking is then successful and is being processed. Didn't receive an email? Check your spam folder, or mail us directly at [email protected].
Upon receipt of your booking we will check the details and process your booking in our administration. Then we will send you a booking confirmation by e-mail, containing all relevant details regarding your stay at the villa. The booking is now approved and confirmed.
Yes, you will receive the full address from us after you book and it will be on your booking confirmation. Each villa has a Google Maps map showing its location.
Simple matters can be communicated to us by email, we will adjust the booking free of charge. If you want to change the period of stay or change accommodation, costs may apply. Please contact us to discuss the possibilities.
Indicate during booking if you are bringing a pet, additional charges apply. You can read all the useful information on the page about vacations with pets.
Yes that is possible from October to May. There are more and more people who exchange the Netherlands or Belgium in the winter months for the Spanish Costa Brava with its mild climate. There are extra attractive rental prices in this period. Please contact us to discuss the possibilities.
Too bad, but sometimes an unforeseen circumstance causes you to have to cancel your booking. It may be possible to reschedule the booking to another time. Therefore, always contact us first and together we will discuss the possibilities.
That depends on when you cancel. If you cancel your booking no later than 8 weeks before your stay, the cancellation fee is equal to the first deposit paid. If you cancel your booking within 8 weeks before your stay, the cancellation fee is equal to the full rental price. It is sometimes possible to move the booking to another time, only change fees apply. Please contact us to discuss the possibilities.
It is not mandatory to take out travel and cancellation insurance but we recommend that you do, including a valid third-party liability. Even if you book shortly in advance. Read all the information on our travel insurance page.
We rent out a selection of exclusive vacation villas on the Costa Brava where personal attention and service are key. We are present all year round on the Costa Brava and from here we are always your direct point of contact on vacation. Read more about Bonvida
You can call or whatsap us at number (+34) 607 45 00 04
Our direct email address is [email protected] or feel free to start a Live Chat on our website.
We are fluent in Dutch, Spanish, Catalan, German, English and French. So feel free to contact us in your own language!
Yes, we are permanently located on the Costa Brava and will be your direct contact during the vacations. On arrival you will be welcomed by us personally, and in case of questions we are constantly available.
We have been renting luxury vacation villas on the Costa Brava for over 20 years, are based here and have an extensive track record. We are not a large but professional rental company with a lot of experience and a wide network. All our villas have their own name, are rented exclusively by us and are not on the websites of other providers. With 60% regular and returning guests, we can safely say that we are a reliable party that works with passion all year round to the vacations of many. Still in doubt? Then feel free to give us a call! (+34) 607 45 00 04
Yes, we have our own S.O.S. number and can be reached 24/7 in case of an emergency. A peace of mind!
Yes indeed, and that is a big advantage for many. From the Benelux countries, the Costa Brava is about 1200-1400 kilometers away. 70% of our guests come to the Costa Brava with their own car and that is considered ideal. Read all the information on the page travel by car
The Costa Brava is less than a 2-hour flight from Holland, Belgium or Germany.
Girona Airport is the airport of the Costa Brava, and this is about 30-40 minutes away from our villas. Barcelona airport (El Prat) is also close by about 100 minutes away.
Yes it is recommended. Our villas are centrally located a short distance to stores and beaches, but a car is necessary.
If you come by plane, it is easy to have the car ready at the airport upon arrival. Therefore, we recommend renting a car from the airline you fly with. (is also the cheapest) There are also separate car rental companies, read all about it on our page about car rental.
In Spain, public transportation (train and bus) is well arranged and not expensive. The stations are a short distance from the villas. Ideal is the TGV connection between the Costa Brava and Girona and Barcelona.
You will be personally welcomed by us at the vacation villa and we will hand you the keys.
Arrival (check-in) is possible from 16:00 to 20:00. Are you arriving much later? This is also no problem, but please let us know in time so we can discuss a solution together. Departure (check-out) is no later than 10:00 am.
In some cases it is possible to check in earlier. This strongly depends on how busy it is at the time and what time the previous tenant leaves. If you want to arrive earlier please contact us and we will keep you informed. We always try to be accommodating, so if we know you will be there earlier we will do our best to avoid wait times.
No, unfortunately this is almost never possible. The departure time is no later than 10:00 am. We only have a short time to prepare the villa for the next guest and therefore a later check-out is not possible. In the early and late season it can happen that the following week is free, and then later check-out is sometimes possible on request. Please contact us in time.
Yes this is possible. In very busy times it is nice to leave very early in the morning or still in the night. Sometimes you need to leave extra early to be at the airport on time. Contact us during your stay and we will discuss together how the keys can be returned.
It may happen that you get caught in a long traffic jam or your plane is delayed. Then you will arrive much later than planned. Please let us know in time so we can take this into account. Arrival is possible until 20:00, later arrival may incur extra costs.
Yes! Plenty of bath linen is provided for each guest and this is neatly laid out for you in the bathroom. Think large and small towels, a bath mat and guest towels. Read more information on our page about linen
Yes, you can order beach towels extra. Our large dark blue beach towels will be waiting for you upon arrival. View all bookable extras
Upon arrival, the beds are made for you, for all the people you are traveling with. Your vacation begins immediately!
Yes, cleaning is always included. Upon arrival, the villa is cleaned for you and we clean the villa again after you leave as well. It is vacation after all! Read more information on our cleaning page
The villa is cleaned for you on arrival, and after your departure we clean the villa again. If you want an extra cleaning it is possible. You can order this extra. View all bookable extras
Yes, for the little ones you can book a baby bed or a high chair. These will be ready for you upon arrival at the villa. View all bookable extras here.
Yes you certainly may, but please notify us before arrival so we can account for extra bed and bath linens.
Yes, if the villa is not rented out you can book an extra day or more (for a fee). However, this can only be determined shortly before departure, as there is always the possibility of a last minute booking. Please contact us in time to discuss the possibilities.
Then you can call us. If something breaks in the villa, or there is damage, please notify us immediately. We will then do our best to repair it as soon as possible.
Bonvida has its own S.O.S number and in case of emergency we are available 24/7. We are happy to help you!
Most villas have Internet via fiber optics, the speed is high and the range is fine. Wi-Fi is always free with us.
Many villas have televisions with Google Chrome Cast. This is a handy HDMI cable that allows you to stream your favorite programs to the television from your own phone or tablet. Also Netflix and Youtube. Some televisions are still connected to a satellite dish with which you can receive Dutch channels in the traditional way.
There are at least two sets of keys, some villas have even 3. Handy, because then you don't have to depend on each other all the time.
Yes, your dog is welcome in most villas. Please indicate when booking if your dog is coming along. Read all information on our page about pets.
Yes very nice, and better than a chlorinated pool. Nowadays many villas have saltwater pools. This is healthy for the skin and the water quality remains much better. People think (or are. afraid) that you also taste salt, but this is absolutely not so. The water is 100% hygienic and feels soft. So a saltwater pool cannot be compared to seawater.
The pool is cleaned at least once a week by a professional maintenance company. They also check the quality of the water, and if necessary they come an extra time. You do not have to do this yourself. At each pool there is a scoop for blown-in leaves, you can also use this yourself.
No, the villas do not have heated pools. The temperature of the pool water is fine from May to October.
Yes, most villas have garden maintenance. This means a gardener comes by once a week.
Yes, most villas even have a private driveway with parking. There are always additional free parking spaces right by the villa.
Yes, sometimes this is possible but it is always by agreement. Energy costs are included but if cars are charged this often needs to be paid extra. There are charging stations nearby, including fast chargers.
Yes, there is a washing machine in every villa. Check the villa detail page to see what else is available.
There are different types of coffee makers in the villas, please check the villa description (details) what kind of machine is present.
Usually yes, but check the villa description (details) to see if there is a barbecue. (And whether this is with gas or coal)
The villas do not have their own container, but are located near a general container place, that is where the dirt is collected.
There are many large supermarkets near the villas, and they are usually open until about 9 p.m., including Sundays.
Yes you can, but keep in mind that the mailbox is not accessible. This means that packages must be accepted in person so please agree this clearly with the delivery person.
Jeannette Fiévez
Bonvida Homes & VillasIs anything unclear or would you like to know which villa is best for you? Feel free to contact us and get advice. Start a Live Chat, call (+34) 607 450 004 or email to [email protected]