Your privacy at Bonvida – Privacy statement
In this privacy statement you can read which personal data we collect from you as a customer or user of our websites, how we deal with it, what your rights are and with which parties we cooperate. We believe it is important that our services are reliable and transparent. We treat your personal data discreetly and carefully and ensure that we comply with applicable laws and regulations.
2. How Bonvida uses your personal data
In this section you will find information about the different purposes for which Bonvida processes your personal data, which personal data it concerns, what the legal basis is for use and how long the data is stored.
2.1 Processing your requests or bookings
When you make or request a booking, you must enter your personal details. The mandatory information that we need for a booking is your name, date of birth, your address, your e-mail address, your telephone number, composition of your traveling party, information about the accommodation, the period of stay, any special provisions and payment details. In addition, data can optionally be added, such as details about your group composition. To comply with Spanish legislation, we ask you for your identification type and identification number. We will then pass this information on to the Spanish government and we will not use it for any other purpose. We process the information that you have entered or otherwise provided.
By making a request or by making a booking you will automatically be included in our address file. We use your data to communicate the status of your reservation and payment, to make the booking for you, to send you the necessary information about your stay and to send you service messages.
If you do not want to provide your e-mail address when requesting or booking, then book by telephone. The other personal details mentioned here remain necessary.
Bonvida processes the aforementioned personal data from you to realize your request or booking, so these are necessary for the implementation of the agreement between you and Bonvida. The personal data that we process in connection with your request or booking is generally stored for 7 years and that is in accordance with legal retention periods.
2.2 Sending the newsletter
If you have registered for the newsletter via the website, we will use the e-mail address provided by you to e-mail you this newsletter. You will then be automatically included in our address file. You will also receive our newsletter if you have made a booking, unless you indicate that you do not want this. This way we like to keep you informed of interesting offers of our products and services.
Sending the newsletter is either to fulfill your registration, so it is necessary to execute the agreement between you and Bonvida, or because it is in Bonvida’s legitimate interest to be able to inform you about Bonvida services. Unless your e-mail address is also collected or used for one of the other purposes stated in this Privacy Statement, we will anonymize your e-mail address immediately after you have unsubscribed from the newsletter. If we save your e-mail address for other purposes, we will of course ensure that you no longer receive the newsletter.
2.3 Answering your questions or complaints and service mails
You can e-mail us, ask via chat or pass us on by telephone (and also via whatsapp) questions regarding your booking, request or other comments or complaints. In that case we use your personal data to process your questions, to be able to contact you again and to take other necessary action in the context of your complaint or request. We record at which times we were in contact with you through which channel, the reason for the contact and the relevant content of what was discussed or the emails that were exchanged. If you are not yet included in our address database, if you agree, customer service can record your question and contact details so that customer service can be of better service to you and to handle any future requests or bookings more efficiently. If you have not completed an online booking, we can contact you to remind you of the unfinished booking, to ask if something went wrong or to point you to other properties that you might find interesting instead.
This information is necessary to execute the agreement with you or it is in the legitimate interest of Bonvida to be able to serve you even better.
The data that your customer service stores is stored for 7 years.
2.4 Information about your visit to and use of the Bonvida website
When you visit our website, some of your information is automatically registered on our server, such as which web pages you visit, your IP address (a unique number that is automatically assigned to your computer by your internet provider when you access the internet), the name of your computer system and type of internet browser. .
We store data about your click and search behavior and other data registered in connection with your visit to the website for 2 years.
Your details about your bookings, your search behavior, and our communication with you can be combined by Bonvida. All this information enables Bonvida to conduct various forms of marketing, such as via e-mail (newsletter), (un) addressed mail and banners and advertisements on websites, and to make the sent or displayed information as relevant and interesting as possible for you. to make. We measure the effectiveness of all our campaigns. You always have the option to unsubscribe from the newsletter, to indicate that you do not want to receive any commercial mail from us and you can also object to the use of your personal data for direct marketing purposes (in the section below ‘Contacting Bonvida’ explains how you can do that).
The use of all this data is necessary for Bonvida in the context of its legitimate interest in being able to inform website visitors and customers about new products and services and in this way to attract more customers, retain customers and increase the number of bookings.
2.6 Participation in competitions or other promotions
We also use personal data when you participate in competitions or promotions that we organize. For this we process your name and e-mail address to be able to review your entry and to communicate with you when you have won a prize. For some contests, additional rules apply regarding our use of your personal data.
Our processing of the personal data for this purpose is necessary in the context of the implementation of our agreement with you.
2.7 Website maintenance and optimization
Your personal data is further used to analyze and maintain the use of our website and associated technologies, to resolve possible malfunctions, to improve availability and to protect it against fraud (for example, when multiple attempts are made to make a booking, or if a booking is made in violation of our terms and conditions).
2.8 Reviews from guests
After staying in a holiday home rented via Bonvida you can post a review on our website. This review is visible to all website visitors. You will be asked to place your full name, preferably your first name, and your place of residence in the review, because that information greatly increases the reliability of the review. We recommend that you make sure that you do not provide any personal information in the review. The placement of a review is based on your permission. Bonvida also reserves the right to refuse reviews at its own discretion and without giving a reason. You can also always ask us to remove your review via the contact page. Reviews can also be used in other marketing communications from Bonvida. We can share the review with partners who also rent out the house in question. This makes it possible that your review will also be visible on other websites.
3. Social Media
You can choose to share information from our website via social media such as Facebook, Twitter, Pinterest, Instagram, Google and YouTube. This means that the shared information, with name and interests, can become visible to the visitors of your personal pages. Bonvida recommends that you carefully read the privacy statements of the relevant social media parties. These are in fact applicable to the processing of your personal data by these parties.
5. Retention period
We keep your data for as long as necessary for the aforementioned purposes or to comply with legal (retention) obligations. The various storage periods used by Bonvida are included in this Privacy Statement. After the end of the retention period, we will remove or anonymize your personal data. You will of course not receive any more information from Bonvida about new houses or other interesting mailings.
6. Third parties
We will only share your personal data with third parties when this is necessary:
in the context of providing a service by this third party that we need to be able to execute your request or booking such as IT service providers, product suppliers (eg partners renting out houses through us) and service partners (eg key managers)
in the event that you rent a holiday home in Spain, we will, in order to comply with Spanish legislation, share your ID type and number with the Spanish government (if we have received this from you);
In order to execute your request for a booking, we pass on your personal details to the relevant homeowner. Homeowners must also comply with applicable privacy laws when using your personal data. In addition, they are contractually bound to Bonvida to store and use your personal data carefully;
for settling your payment for the rented holiday home and other costs.
to analyze the data about your use of the Bonvida website.
Most of these third parties are processors and use your personal data only for Bonvida. These parties are mainly based in the Netherlands or within the EU. A number of IT service providers are based outside the European Union or have access to personal data from outside the European Union. Bonvida only provides personal data to parties who guarantee that they have taken the required measures to adequately protect the data. A processing agreement is concluded with processors that, among other things, regulates the confidentiality and security of your personal data by these third parties. Insofar as parties (with access from) outside the EU are involved and the country in question does not offer an adequate level of protection, transfer by Bonvida is conditional on the conclusion of an agreement with model provisions approved by the European Commission or Bonvida will otherwise take appropriate measures.
Only when Bonvida is legally obliged to do so, personal data are provided to regulators, investigative services and tax authorities. We would like to point out that some of these services may have far-reaching powers with which they can enforce such benefits.
Bonvida believes good security of your personal data is of great importance. Bonvida has therefore taken appropriate technical and organizational measures to protect the personal data against unauthorized or otherwise undesired access. This is visible to you through the lock that appears in your browser when you make a booking. Also employees of Bonvida or third parties engaged by Bonvida will only have access to those personal data that are necessary for the performance of their duties. We regularly provide our website with automated security scans and take adequate measures to protect our systems against unauthorized access.
8. Your rights with regard to your personal data
You have the right to view your complete data, as registered with Bonvida, and to adjust it if it is incorrect or incomplete. Furthermore, under certain circumstances you have the right to remove or limit the processing of your personal data by Bonvida, and the right to ask Bonvida to provide your personal data to yourself or a third party. Bonvida can, if desired, send a written copy of your data.
9. Contact Bonvida
To exercise your rights with regard to your personal data, you can contact Bonvida Homecare SL, Carrer Aeroclub 15, Empuriabrava or via [email protected] You may be asked to send a copy of your proof of identity. You can also contact us for other questions about our use of your personal data, this Privacy Statement or other matters relating to our services or this website. Your question or comment will be handled professionally, confidentially and as quickly as possible. If you have complaints about how Bonvida handles your personal data, you can always contact us.
This Privacy Statement may be updated by Bonvida from time to time. The amended Privacy Statement can be found on our website with a clear indication that it is a new version. As far as we have your e-mail address, we will inform you about this by e-mail in the event of important changes.
Last update: May 2019.