Covid-19 Information & Policy

Safe on holiday to Spain

The global Covid-19 pandemic makes many people unsure about booking a vacation. Regulatory changes for international travel are still in effect and we understand that there are questions. We are happy to help you!

In order to provide you with the best possible service, we inform you about our policy regarding bookings, cancellations, Spanish security measures and the Bonvida holiday villas in corona time.


Bookings & Cancellations

When you book one of our holiday villas, you never pay everything in advance. This is not necessary at all. The payment is divided into three, more or less equal, installments, with the last installment to be paid on the day of arrival in Spain. Read more about reservation and payment

In these exceptional times we can happily assure you that in a force majeure situation you will not lose your deposit (s). In this case, we will consult with you to move the holiday to another desired date. We are as flexible as possible, so that you always retain the right to your booked holiday villa.

What is a force majeure situation?
This situation arises if we cannot deliver your booked holiday villa to you due to applicable restrictions imposed by the Spanish government / authorities. Conversely, your home country may prohibit travel to Spain. Keep in mind that quarantine after your stay and the requirement for a Corona test do not justify relocation of the holiday.

Two situations can arise:

  1. We may not and / or cannot receive you due to applicable restrictions imposed by the government in Spain.
    In consultation we move your holiday to a new date.
  2. You decide to cancel the booking yourself, despite no restrictions imposed by the Spanish government / authorities at that time. In this case our cancellation conditions apply. View our terms and conditions

In summary: you book a beautiful holiday villa without the risk of losing your down payment.
Well settled!

Tip:
For current travel information from the European Union, please refer to this website or the travel advisories and restrictions of local authorities.


Bonvida Villas on the Costa Brava

Our villas are located on the Costa Brava, in the north of Spain, and are easily accessible by car. The distance from England is about 1450 km. So you are not dependent on the plane, which gives peace of mind. During the holiday you will enjoy a private accommodation, in perfect condition with plenty of space and privacy. That’s nice, especially in these times!

The advantages at a glance:

  • The Costa Brava can be reached with your own car, not depending on the plane.
  • Sparsely populated area with a lot of freedom of movement.
  • 100% private villas, with no common or shared areas.
  • Privacy & and at an appropriate distance from other villas.
  • Private sanitary facilities and cooking facilities.
  • Large spaces with adequate ventilation and access to terrace & garden.
  • Fast check-in and check-out procedure.
  • Contact person in your own language on site, in case of questions / problems / emergency.

Safety precautions

It’s your vacation, but our concern. That is why we are fully committed to ensuring your safety.

  • Check-in and check-out procedure is fast, respecting the 1.5 meter distance.
  • Our cleaning service guarantees a 100% disinfected villa.
  • The linen is professionally cleaned.
  • Extra maintenance has been purchased for the swimming pool so that the water quality is optimal.
  • General maintenance is at an appropriate distance and without direct contact.
  • We are always available by phone for questions and / or problems. (and SMS-Whatsapp)
  • In an emergency we have our own SOS number, you can count on us 24/7.

General safety rules Spain:

  • In Spain, masks have been mandatory in all public areas since June 2020. This is experienced as pleasant in these times and serves for your own safety.
  • Catering establishments are open but have a lower occupancy so that the distance can be guaranteed.
  • Beaches are open and accessible, but there is a minimum distance of 2 meters between guests.
  • Museums and all other tourist attractions are open, with a maximum number of visitors at a time.
  • Sports and recreation are allowed everywhere.

On arrival you will receive a final update of the then applicable rules so that you are well prepared.

Tip:
In any case, we recommend that you stay up to date with and follow the guidelines of the World Health Organization (WHO)


Finally:

We are well aware that a holiday abroad is already exciting under normal circumstances, and that this has become even more exciting for many. With of course the necessary uncertainty. That is why we are pleased to report that we are constantly in the area to help you, to show you the way or simply to give you peace of mind. This way, nothing stands in the way of enjoying your well-deserved holiday to the fullest.

Are there any questions? Please feel free to contact us via Live Chat, by email [email protected] or by telephone under number +34 607 45 00 04.

On behalf of the entire Bonvida team: we look forward to seeing you!

Sunny regards,
Jeannette Fiévez

Last update: February 16, 2021

BONVIDA Villas